Hub Coordinator - Wales
Core
Central point of coordination for end-of-life care services, managing patient referrals and scheduling appointments to ensure seamless service delivery.
Role type
Hub Coordinator (Administrative & Care Coordination)
Builds
End-of-life care services for patients and families
Domain
Healthcare / Palliative Care
Deliverable
client delivery
Required skills
Customer service, telephone skills, digital and administrative skills, record keeping, appointment scheduling, prioritization, empathy
Preferred skills
Organized approach, attention to detail, resilience, collaboration
Responsibilities
Acting as first point of contact for referrals, managing referrals from healthcare professionals, coordinating referrals and enquiries via telephone and email, maintaining accurate records across systems, arranging and scheduling appointments, working with multidisciplinary teams, providing reassurance and support to callers