Senior Manager, OneHUB Transformation
Core
Leads workstreams to execute OneHUB's transformation roadmap, delivering systems implementations, end-to-end process redesigns, and operating model changes to evolve the organization into an industry-leading customer service provider.
Role type
Senior Manager, Transformation Program Management
Builds
Concrete systems implementations, redesigned processes, and updated operating models for OneHUB functions
Domain
Healthcare operations / Customer service transformation
Deliverable
product features
Required skills
Strategic transformation program management, large-scale systems implementation, business process redesign, process design, systems thinking, organizational design, project management, stakeholder alignment, risk identification
Preferred skills
MBA or equivalent, Master's degree
Technologies
None stated
Responsibilities
Translate strategic direction into clear workplans and deliverables for priority transformation initiatives; Lead progress of assigned workstreams from planning through implementation; Operationalize operating model decisions into concrete process, system, and organizational changes; Develop standard transformation artifacts (SOPs, transition plans, playbooks); Partner with Change Management, PMO, and functional leads to ensure system and process changes are well sequenced and adopted; Provide structured reporting on workstream status, delivery milestones, risks, and business impact to leadership.
Seniority
Senior Manager, hands-on IC with strategic oversight