Casino Ambassador
Core
Champion customer retention and loyalty by converting casual visitors into Players' Club members through direct contact, telemarketing, and written correspondence.
Role type
Customer retention specialist (Casino)
Builds
Player loyalty programs and community engagement
Domain
Gaming / Hospitality
Deliverable
client delivery
Required skills
Customer service, direct mail campaign execution, telemarketing, player tracking systems proficiency, oral and written communication
Preferred skills
Experience with database and presentation tools
Responsibilities
Recruit new Players' Club members, nurture relationships with current guests, guide guests through the point system, collaborate with Casino and Slot Hosts to design player experiences
Seniority
Entry-level to Junior
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