Kiosk Agent Medical Receptionist
Core
First point of contact for patients at a physical therapy clinic, managing kiosk check-ins, scheduling, and administrative tasks.
Role type
Medical Receptionist / Kiosk Agent
Builds
Patient check-in flow, appointment scheduling, and clinic administrative operations
Domain
Healthcare / Physical Therapy
Deliverable
client delivery
Required skills
Patient greeting and guidance, electronic form completion, appointment scheduling, insurance verification, co-payment collection, phone call handling, data entry, basic kiosk troubleshooting, HIPAA compliance
Preferred skills
Medical terminology knowledge, familiarity with medical office procedures, adaptability to new technologies
Technologies
Medical software, scheduling systems, kiosk hardware
Responsibilities
Greet patients and guide them through kiosk check-in, assist with electronic forms and information updates, schedule appointments, verify insurance and collect co-payments, answer phone calls, maintain reception area, collaborate with medical staff, handle sensitive data per HIPAA, perform filing and data entry, report technical issues to IT
Seniority
Entry-level to Junior, hands-on IC