Patient Care Coordinator
Core
First point of contact for patients, managing registration, scheduling, insurance verification, and financial processing in an orthopedic physical therapy practice.
Role type
Patient Care Coordinator (Healthcare Administrative)
Builds
Patient intake workflows, appointment schedules, insurance authorization tracking, and payment processing
Domain
Healthcare / Orthopedic Physical Therapy
Deliverable
product features
Required skills
Patient registration, appointment scheduling, insurance eligibility verification, prior authorization tracking, payment collection, data entry, EMR proficiency
Preferred skills
Medical front office experience, insurance benefits verification, Microsoft Office proficiency
Responsibilities
Register new patients and collect demographic/insurance info, schedule and confirm appointments, verify insurance eligibility and benefits, obtain prior authorizations, collect copayments and process payments, communicate with therapists regarding scheduling and patient concerns, answer phone inquiries
Seniority
Entry-level to Junior