VIP Representative Services
Core
Provide VIP service and amenities to premium players, support marketing initiatives through guest service and telemarketing, and manage VIP lounge operations.
Role type
VIP Representative Services
Builds
Guest experiences, marketing support, and VIP lounge amenities
Domain
Hospitality / Casino Gaming
Deliverable
product features
Required skills
Guest greeting, reservation system operation, slot/pit tracking system access, phone etiquette, event assistance, data entry, inventory management, accounting (10-key adding machine), cash handling, knowledge of hotel rates/policies/Sargent Key system
Preferred skills
Telemarketing assistance
Technologies
Reservation computer system, slot & pit tracking system, fax/copier machines, spreadsheets, 10-key adding machine, Sargent Key system
Responsibilities
Greet guests and provide information at the VIP Services desk, operate reservation systems for check-in/out and payment, access slot & pit tracking systems, assist with special events and tournaments, prepare and maintain the VIP lounge, handle cash and audit accounts, input data into spreadsheets, assist with telemarketing
Seniority
Entry-level, hands-on IC