Modern Workplace Solutionist/Senior IT System Analyst
Core
Senior technical contributor translating business requirements into secure, scalable IT solutions for modern workplace platforms, endpoints, and collaboration tools to improve workforce productivity.
Role type
Senior IT System Analyst / Modern Workplace Solutionist
Builds
Modern workplace services including Microsoft 365, endpoint management, identity services, and collaboration tools
Domain
Enterprise IT / Modern Workplace / Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business requirement elicitation, solution design, Microsoft 365 administration, endpoint management, identity and access management, root-cause analysis, ITIL practices, technical documentation, stakeholder management
Preferred skills
ITIL certification, CompTIA certifications (A+, Network+, Security+), Microsoft 365/Azure/Entra ID/Power Platform certifications, global multi-site manufacturing experience, automation and AI integration
Technologies
Microsoft 365, Azure, Entra ID, Intune, Power Platform, Copilot, iOS, Android, Printers
Responsibilities
Engage stakeholders to elicit and document business requirements; Convert requirements into technical solutions and implementation plans; Administer and maintain modern workplace platforms and endpoints; Investigate complex incidents and implement corrective measures; Manage hardware and software lifecycle; Provide technical coaching and training; Monitor platform health and security posture; Participate in ITIL-based change and incident processes.
Seniority
Senior, hands-on IC
