Consultor de Projetos Sr.
Core
Manage and monitor company retention programs, including lead management, early maintenance packages, and loyalty programs, while ensuring process execution across a dealer network.
Role type
Senior Project Consultant (Customer Retention & Dealer Network Management)
Builds
Retention programs, loyalty packages, and maintenance service extensions for automotive dealers and end customers.
Domain
Automotive after-sales services and dealer network management
Deliverable
dashboards & analysis
Required skills
Program retention management, CRM, performance indicator analysis, executive reporting, strategic analysis, stakeholder alignment, operational monitoring
Preferred skills
Dealer network relationship management, advanced Power BI/Tableau, advanced Excel, intermediate English
Technologies
Tableau, Power BI, Excel
Responsibilities
Manage retention programs and loyalty initiatives; Monitor performance indicators via dashboards; Prepare executive reports and strategic analyses; Identify business trends and opportunities; Conduct periodic review meetings; Monitor operational calls and system inconsistencies.
Seniority
Senior, hands-on IC