Tech Liner
Core
Provide technical assistance, instruction, and programming support to dealers to resolve vehicle repair diagnosis and repair issues, while analyzing service quality data to prevent recurrence.
Role type
Senior IC automotive technical support specialist (dealer operations)
Builds
Dealer repair resolution processes, training programs, and countermeasure sheets for non-F1 cases
Domain
Automotive after-sales service and dealer operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
vehicle diagnostic and repair, VOC analysis, PDCA implementation, training delivery, technical knowledge of vehicle aggregates (mechanical and electrical), CAN diagnostics, Hybrid and Electric vehicle technologies, dealer management
Preferred skills
National or state level winner in Technician skill contest, experience with latest vehicle technologies
Technologies
GTSS, CAN diagnostics, Hybrid systems, Electric vehicle systems
Responsibilities
Resolve vehicle repairs dealers cannot diagnose, analyze VOC related to service quality, implement Fix it right training programs, prepare countermeasure sheets for Non F1 cases, clear long pending vehicles, perform deep dives into dealer processes, validate dealer action plans, monitor product and technical support issues, provide remote online support, conduct dealer visits
Seniority
Senior, hands-on IC