Analyst, Service Desk Operations
Core
Analyst supporting the Service Desk Unit to manage vendor onboarding, troubleshoot platform issues, and ensure stakeholders have access to accurate procurement information.
Role type
Service Desk Operations Analyst
Builds
Vendor access to technology platforms and procurement data systems
Domain
Government procurement operations and technology support
Deliverable
client delivery
Required skills
Vendor account verification, multi-channel communication, issue troubleshooting, data documentation, stakeholder education, project participation
Preferred skills
Strong writing, time management, data analysis, complex material distillation, relationship building
Technologies
JIRA, PASSPort, HHS Accelerator, internal ticketing systems
Responsibilities
Review and verify vendor account information, troubleshoot platform issues using research and problem-solving, document user interactions in customer service platforms, coordinate responses across operational teams, escalate critical issues, propose updates to user resources
Seniority
Individual Contributor, entry to mid-level