Diagnostic Support Engineer Chennai-20
Core
Monitor DTC/CAN parameters 24/7 at a Command Centre, guide customers/drivers, and coordinate with dealers to resolve vehicle issues.
Role type
Diagnostic Support Engineer (Level 1)
Builds
Internal support tickets and resolution workflows for vehicle diagnostics
Domain
Automotive diagnostics and customer support
Deliverable
client delivery
Required skills
DTC/CAN parameter monitoring, ticketing system management, Level 1 customer support, dealer coordination, issue tracking, KPI tracking, job card analysis
Preferred skills
Experience in customer support, vehicle service, or command centre operations, familiarity with DMS systems, strong analytical skills
Responsibilities
Monitor DTC/CAN parameters and raise tickets, respond to alerts by creating internal tickets, provide Level 1 phone support to customers, guide critical DTC cases to dealers, instruct dealers on immovable vehicles, coordinate issue resolution with dealers, generate management reports, track KPI targets, conduct job card analysis for cost avoidance
Seniority
Junior, hands-on IC