Warranty Assessor
Core
Manage day-to-day warranty claims, verify policy application, and check claim integrity for automotive brands.
Role type
Warranty Assessor
Builds
Warranty claim resolutions and customer satisfaction improvements
Domain
Automotive after-sales / Warranty management
Deliverable
client delivery
Required skills
warranty claims management, policy verification, claim integrity checking, self-assessment, written communication, automotive industry experience, automotive after-sales process knowledge
Preferred skills
experience at automotive retailer or dealer, experience as automotive client contact point
Technologies
none stated
Responsibilities
manage day to day warranty claims according to KPIs, verify warranty policies and procedures application, check the integrity and correctness of claims, perform self-assessment on managed cases, cooperate with senior team members about cases in analysis, communicate with Dealers and Customers (mainly in writing)
Seniority
Individual Contributor