Training Manager
Core
Lead the development and day-to-day operations of a bureau-wide training program and manage the upkeep of Standards of Operations (SOPs) for the NYC Department of Environmental Protection's Bureau of Customer Services.
Role type
Training Manager (Administrative Staff Analyst)
Builds
Bureau-wide training programs and standardized operating procedures
Domain
Municipal water utility operations and customer services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Adult learning program development, SOP creation and governance, training team coordination, workflow mapping, technical content translation, stakeholder collaboration, project management
Preferred skills
Experience in operational or administrative environments, familiarity with training management tools
Technologies
Microsoft Office, training management tools
Responsibilities
Coordinate training team workloads and assign trainers, develop and roll out subject matter trainings, evaluate training effectiveness, lead SOP development and version control, collaborate with cross-unit divisions on operational alignment
Seniority
Manager, hands-on IC
