Regional Service Coach - West-1
Core
Drive end-to-end service excellence processes, ensure process adherence, and coach dealership teams to maximize customer satisfaction.
Role type
Regional Service Coach (Field Operations)
Builds
Service excellence processes and operational efficiency at assigned dealerships
Domain
Automotive retail / Dealership operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process excellence, training & coaching, root-cause analysis, PDCA methodology, KAIZEN, data entry accuracy, operational reporting
Preferred skills
Field experience, willingness to travel frequently, strong analytical skills, process-oriented mindset
Technologies
MS Office, MS Excel, MS PowerPoint, Macros, Power BI
Responsibilities
Conduct surprise process checks and periodic audits across service and parts departments; travel to assigned dealerships to coach teams on defined service processes; create and present operational and performance reports; review process gaps and recommend corrective actions; conduct refresher training sessions for dealership teams; monitor implementation of countermeasures for audit observations; drive KAIZEN activities for continuous improvement.
Seniority
Mid-Senior, hands-on IC
