REGIONAL LIAISON
Core
Regional liaison representing the Deputy Commissioner/Regional Manager in the administration of FIA Benefit Access Centers and Food Stamp operations, ensuring efficient service delivery and compliance.
Role type
Senior IC social services administrator (regional liaison)
Builds
Public assistance programs (cash assistance, SNAP, childcare, eviction prevention, job training)
Domain
Social services / Public administration
Deliverable
client delivery
Required skills
Social/human services experience, benefits administration, complaint review, fair hearing compliance monitoring, audit execution, staff training, policy interpretation
Preferred skills
None stated
Technologies
Welfare Management System (WMS), Fair Hearing Information System (FHIS)
Responsibilities
Represent senior leadership at center operations meetings; monitor application interviews for eligibility and timeliness; review and edit responses to written complaints; monitor Fair Hearing compliance and follow up on outstanding cases; conduct site visits and audits to ensure policy adherence; provide technical support to center managers for quality control; train staff on agency policies.
Seniority
Mid-level IC (Associate Benefits Opportunity Specialist III)
