Service Lane Specialist
Core
Subject Matter Expert supporting Field Service Development Managers to implement service strategies, train dealers on service lane processes, and improve cycle times and profitability.
Role type
Senior IC service strategy specialist (automotive)
Builds
Service lane process improvements and dealer operational efficiency
Domain
Automotive industry / Fixed operations
Deliverable
product features
Required skills
Service lane process implementation, Service Workbench (SWB) and Online Service Scheduling (OSS) proficiency, LOF/MPVI cycle time optimization, metric tracking and goal achievement, cross-functional stakeholder management, competitive data gathering, BDC service department integration, best practice dissemination, presentation delivery, group training facilitation, dealership management systems (DMS) knowledge, automotive fixed operations experience
Preferred skills
Sales experience, automotive dealership background, Microsoft Office proficiency
Technologies
Service Workbench, Online Service Scheduling, Dealership Management Systems (DMS)
Responsibilities
Implement service strategies with dealership personnel, train and monitor dealers on service lane processes, assist dealers in improving LOF/MPVI cycle times, track metric progress for assigned dealers, ensure proper BDC service department integration, interface with District Sales and Zone management, share best practices via SDM forum
Seniority
Senior, hands-on IC
