ELIGIBILITY AND SUPPORT SERVICES COORDINATOR
Core
Provide administrative and technical support for program eligibility, benefits, and staff operations to ensure efficient service delivery for clients living with HIV/AIDS.
Role type
Senior IC Principal Administrative Associate (Eligibility & Support Services Coordinator)
Builds
Administrative support systems, eligibility determinations, staff coverage, and operational compliance for the HIV/AIDS Services Administration.
Domain
Public sector social services / HIV/AIDS care
Deliverable
Dashboards & analysis
Required skills
Staff supervision, eligibility policy application, financial report review, procurement coordination, grievance handling, community liaison, training administration, inventory management, system troubleshooting
Preferred skills
None stated
Technologies
WMS, POS, WINROs, Metro Cards, CBIC Cards
Responsibilities
Supervise Senior Eligibility Supervisors, Office Manager, and clerical staff; Monitor timeliness and accuracy of financial benefits and services; Provide interpretation and application of mandatory eligibility policies; Handle employee-related concerns and labor relations inquiries; Serve as community liaison for the center; Coordinate procurement of office equipment and supplies; Ensure compliance with mandated reports and audits.
Seniority
Senior, hands-on IC