Senior Helpdesk Technician
Core
Manages the lifecycle, inventory, and distribution of IT assets across 59 remote sites for NYC city agencies.
Role type
Senior Helpdesk Technician (Asset Management)
Builds
Maintains auditable IT asset records and ensures hardware/software availability for city operations.
Domain
Municipal government IT operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT asset lifecycle management, inventory bookkeeping, physical inventory auditing, asset reconciliation, vendor coordination for repairs/replacements, decommissioning processes, database quality control, remote site verification
Preferred skills
Experience with large-scale networked environments, mainframe or multi-tiered systems
Technologies
Inventory databases, asset management systems
Responsibilities
Manage the lifecycle of IT assets from acquisition to disposal, conduct periodic physical inventories at remote sites, reconcile system records with physical counts, audit asset data for quality control, coordinate vendor repairs and warranty claims, prepare decommissioned assets for auction, and support annual inventory audits.
Seniority
Senior, hands-on IC