Director, IT Service Continuity
Core
Define and govern enterprise-wide IT Service Continuity, Crisis Management, and Business Continuity strategies to protect business-critical services and ensure uninterrupted global operations.
Role type
Director, IT Service Continuity (Strategic Leadership & Governance)
Builds
Enterprise resilience frameworks, operating models, and risk-based continuity capabilities for infrastructure, applications, and suppliers.
Domain
Life Sciences / Healthcare IT Operations & Risk Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Continuity strategy, IT Crisis Management, ITIL/ITSM frameworks, Enterprise Risk Management, Disaster Recovery planning, Third-party supplier resilience, Incident Command oversight, Cross-functional team leadership, Regulatory compliance, Stakeholder engagement
Preferred skills
Regulated environment experience (Life Sciences/Healthcare), Large-scale incident/crisis response leadership, Business Impact Analysis, CBCP/MBCP certification, ServiceNow, Coupa, ProcessUnity, CL Digital
Responsibilities
Define and govern IT Service Continuity and Crisis Management strategy, policies, and standards; Provide executive-level oversight and decision support during IT crises; Oversee global Incident Command Center (ICC) operations and major incident management; Assess business criticality and oversee disaster recovery strategy and testing; Establish governance for third-party supplier continuity; Lead audit responses and ensure compliance with regulatory expectations; Develop talent and successors within the Service Continuity organization.
Seniority
Director, Strategic Leadership & Operational Oversight
