Citywide Constituent Affairs Lead
Core
Supporting the Citywide Constituency Affairs Director in triaging, tracking, and responding to constituent requests via phone, email, and in-person visits to ensure government accountability.
Role type
Constituent Affairs Lead (Special Assistant level)
Builds
Constituent request tracking systems and response workflows for the Mayor's Office of Mass Engagement
Domain
Local government / Public administration
Deliverable
client delivery
Required skills
Constituent request triage, phone and email communication, in-person visitor engagement, process maintenance, cross-agency coordination
Preferred skills
Self-starter mindset, collaborative approach, passion for public service
Responsibilities
Triage and catalog constituent requests, follow up on agency responses to constituent matters, greet and meet with in-person visitors, represent OME at city agency events
Seniority
Mid-level IC (Special Assistant MA-MGRL)