Program Support Analyst
Core
Supports a commercial fleet billing and accounts receivable operation by managing invoicing, payment inquiries, and account records for vehicle maintenance and parts transactions.
Role type
Program Support Analyst (Billing & Accounts Receivable)
Builds
Centralized invoicing and payment management processes for fleet customers
Domain
Automotive fleet services / Financial operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Excel proficiency, root cause analysis, process improvement, data interpretation, multitasking, attention to detail, written and verbal communication
Preferred skills
Associate degree in Accounting, Finance, or Business Administration, customer service background
Responsibilities
Manage and action customer inquiries regarding billing and accounts receivable, conduct root cause analysis on recurring issues, support process improvement initiatives, create and distribute customer invoices, assist in system vehicle inventory management, retain and file business documents
Seniority
Individual Contributor