TABLE GAMES FLOOR SUPERVISOR
Core
Supervising table games operations, ensuring game integrity, and delivering superior customer service in a casino pit environment.
Role type
Table Games Floor Supervisor
Builds
Casino gaming floor operations
Domain
Gaming / Hospitality
Deliverable
physical/clinical work
Required skills
Multi-game dealing proficiency, dealer supervision and mentoring, game integrity monitoring, regulatory compliance knowledge, inventory control, loyalty program management, shift flexibility
Preferred skills
Experience with Indiana Gaming Regulations, ability to handle difficult customers, proficiency in computer systems for player data
Technologies
Casino management systems, player loyalty card systems
Responsibilities
Monitor and control assigned gaming area for suspicious activity, direct and correct dealers, provide on-the-job training and performance feedback to staff, track hands in play and generate daily operating reports, control inventory of cards and promotional items, create and reprint player loyalty cards, ensure compliance with gaming regulations
Seniority
Mid-level supervisor, hands-on IC