Telephone Operator
Core
Answer incoming calls, direct guests to appropriate extensions, and handle emergency calls for multiple casino properties.
Role type
telephone operator (switchboard)
Builds
guest communication and emergency response for casino properties
Domain
hospitality + gaming
Deliverable
client delivery
Required skills
telephone switchboard operation, emergency procedures, customer service, multitasking, computer programs, telecom equipment, inventory reporting
Preferred skills
bilingual, multi-line phone system experience
Technologies
Meridian switchboard, Northern Telecom equipment, HMS, Microsoft Word, Excel, LMS, HOTSOS, Open Table, SDD call accounting system
Responsibilities
Answer and direct incoming calls, greet guests, log and route emergency calls, maintain status boards and logs, coordinate equipment repairs, operate telecom and guest service systems
Seniority
entry-level IC