Quality Assurance Specialist
Core
Monitor application processing, licensing transactions, and customer service operations to ensure accuracy, compliance, and data integrity for the General Vending Unit.
Role type
Quality Assurance Specialist (Clerical Associate)
Builds
Licensing compliance and operational efficiency for the NYC Department of Consumer and Worker Protection
Domain
Municipal government / Consumer protection / Licensing administration
Deliverable
dashboards & analysis
Required skills
Quality assurance review, error identification, procedural compliance monitoring, data integrity tracking, report preparation, workflow improvement, system testing, documentation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Conduct quality assurance reviews of license applications, amendments, renewals, waitlist records, correspondence, and licensing transactions; Monitor application processing activities to ensure compliance with established procedures, policies, and performance standards; Identify processing errors, recurring deficiencies, and operational trends and recommend corrective actions; Review customer interactions, correspondence, and case documentation to ensure accuracy, completeness, and consistency; Track and analyze quality assurance findings and prepare reports for management; Monitor General Vending waitlist administration activities to ensure data integrity and compliance with established procedures; Assist with developing and updating procedures, training materials, and quality control standards; Assist with testing system enhancements, identifying defects, and documenting business process issues
Seniority
Entry-level, hands-on IC
