Quality Analyst
Core
Execute quality compliance reviews and operational audits to ensure vendor adherence to grading rubrics and policy alignment.
Role type
Quality Analyst (Trust & Safety Operations)
Builds
Vendor quality processes and platform integrity
Domain
Trust and Safety / Content Moderation
Deliverable
dashboards & analysis
Required skills
operational auditing, data trend analysis, policy rubric application, discrepancy identification, audit data formatting, stakeholder coordination
Preferred skills
quality automation tool implementation, calibration session participation
Technologies
Excel, Google Sheets
Responsibilities
Execute regular quality compliance reviews and operational audits; Conduct daily audits of vendor customer service and moderation; Gather and maintain quality performance metrics; Coordinate with Moderation and Customer Support teams to resolve disputes; Participate in calibration sessions for policy consistency; Test and implement new quality automation tools
Seniority
Mid-level, hands-on IC