CURRENT SENIOR APPLICATION SPECIALIST
Core
Subject matter expert and support specialist for DSS-HRA-DHS applications including CurRent LMS, handling administration, troubleshooting, and user access management.
Role type
Senior Application Specialist (Computer Associate Software II)
Builds
Client eligibility, recertification, case management, housing, and employment services applications
Domain
Public sector social services / Government IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Application administration, database system management, Active Directory maintenance, authentication and identity management, software troubleshooting, remote support, root-cause analysis, knowledge base creation
Preferred skills
Experience with COTS products (antivirus, Microsoft Office), collaboration tools, operations procedure review
Technologies
Active Directory, CurRent LMS, remote support toolset, COTS applications
Responsibilities
Perform case unlocks, account resets, and action code modifications; configure and install IT hardware and software; process application access requests and manage identity provisioning; analyze and troubleshoot software, network, and hardware errors; support COTS products; triage and resolve end-user support tickets; contribute to knowledge bases
Seniority
Senior, hands-on IC
