Automotive Technical Diagnostic Support
Core
Provide advanced technical diagnostic support to dealer networks, resolving complex vehicle issues and improving post-sales service quality.
Role type
Senior Automotive Technical Diagnostic Specialist
Builds
Field fixes, technical bulletins, and knowledge base updates for OEMs and dealers
Domain
Automotive aftersales and diagnostics
Deliverable
client delivery
Required skills
OEM diagnostic tools (Diagbox, wiTECH), electrical schematic interpretation, root cause analysis, cross-functional collaboration, technical training delivery, KPI monitoring
Preferred skills
Experience in chassis/body, telematics, low-emission vehicles, or powertrains; creating technical guidance content
Technologies
Diagbox, wiTECH, MS Office/Google Workspace
Responsibilities
Serve as primary point of contact for technical escalations; diagnose complex vehicle issues using OEM tools; coordinate with engineering and suppliers to validate root causes; analyze case trends to identify systemic issues; support dealer workshops with troubleshooting steps; create and deliver technical training; monitor KPIs and drive continuous improvement
Seniority
Senior, hands-on IC