Job
Core
Overseeing day-to-day operational workflows for a cryptocurrency exchange, ensuring timely and accurate processing of transactions and client requests.
Role type
Operations Specialist
Builds
Crypto exchange operational infrastructure and client transaction processing
Domain
Cryptocurrency / Digital Assets / Financial Services
Required skills
Transaction processing, Reconciliation, KYC verification, Fraud monitoring, Client support, Regulatory compliance, Cross-functional coordination, Bank liaison, Process documentation, Report preparation
Preferred skills
Experience in payments, financial services, customer operations
Technologies
Internal systems, bank platforms, payment partner systems
Responsibilities
Respond to client requests via email, chat, and phone; Handle enquiries relating to accounts, payments, and platform services; Process deposits, withdrawals, refunds, settlements, and other client transactions; Review and reconcile transactions across systems; Monitor transactions and escalate unusual activity, potential fraud, disputes, and chargebacks; Perform basic KYC and document verification checks; Coordinate with Sales, Risk, Compliance, AML, Finance, Technical, and other teams; Liaise with banks and payment providers; Maintain accurate customer and transaction records; Prepare reports for management; Support process improvements.
Seniority
Individual Contributor