Analytics & Automation Lead, User Safety & Risk Operations
Core
Lead a senior technical operations team to build automation, analytics, and quality systems that scale User Safety & Risk Operations for AI products.
Role type
Senior IC Operations Lead (Analytics & Automation)
Builds
Workflow automation, operational health dashboards, quality measurement systems, and data infrastructure for safety operations.
Domain
AI Safety & Risk Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SQL, dashboarding, data quality, classifier/evaluation concepts, automation design, AI tooling, LLMs, agentic workflows, human-in-the-loop design, operational judgment, stakeholder management
Preferred skills
Trust and safety experience, classifier development, golden sets, labeling guidance, vendor operations, BPO training
Technologies
SQL, LLMs, agentic workflows, Codex-like tools, internal AI platforms
Responsibilities
Lead and develop a senior team of technical and analytical ICs; Set strategy and operating cadence for horizontal teams; Prioritize high-impact opportunities across workflows; Build systems for operational health and visibility; Design workflow improvements like automated triage and routing; Establish measurement and quality frameworks for operational systems.
Seniority
Senior, hands-on IC with people management
