Staff AI Engineer - USA
Core
Design and scale an AI Agent platform that autonomously handles millions of customer conversations across voice, SMS, and chat channels for local businesses.
Role type
Staff AI Engineer (Distributed Systems & Agent Infrastructure)
Builds
High-volume, real-time conversational workflows and multi-turn customer interaction systems
Domain
AI Agents, Distributed Systems, Customer Service Automation
Deliverable
production ML models | product features | infrastructure
Required skills
Go, Python, or Elixir, distributed systems architecture, API design, system reliability, observability, rapid prototyping
Preferred skills
LLM behavior evaluation, prompt design, context engineering, agent frameworks (LangGraph, CrewAI, AutoGen), fine-tuning, data curation
Technologies
LangGraph, CrewAI, AutoGen, Go, Python, Elixir
Responsibilities
Design and implement APIs and services for cross-channel interactions, own full lifecycle from architecture to deployment, implement monitoring for agent accuracy and latency, collaborate with AI/ML scientists on end-to-end features
Seniority
Staff, hands-on IC with strategic scope