Staff AI Engineer - USA
Core
Design and scale an AI Agent platform that autonomously handles millions of customer conversations across voice, SMS, and chat channels for local businesses.
Role type
Staff AI Engineer (Distributed Systems & AI Agents)
Builds
High-volume, real-time conversational workflows and multi-turn customer interaction systems
Domain
AI Agents, Distributed Systems, Customer Service Automation
Deliverable
production ML models
Required skills
Go, Python, Elixir, distributed systems, API design, system architecture, observability, LLM behavior evaluation, prompt design, context engineering, agent frameworks (LangGraph, CrewAI, AutoGen), fine-tuning, data curation
Preferred skills
Multi-step reasoning, memory patterns, orchestration patterns, guardrail strategies
Technologies
LangGraph, CrewAI, AutoGen
Responsibilities
Design and implement APIs and services for cross-channel interactions; own full lifecycle from architecture to deployment; prototype rapidly with live data; implement monitoring for agent accuracy and latency; collaborate on end-to-end features
Seniority
Staff, hands-on IC with strategic scope