CareerPlan

Complex Claims Team Manager

Gold Coast, QueenslandFull-time2026-10-08 → 2026-10-22

Core

Lead a growing claims team and manage a portfolio of complex claims to ensure efficient, fair settlements while advocating for insured clients against insurers.

Role type

Senior IC claims manager / Team Lead

Builds

Complex claim settlements and client advocacy outcomes

Domain

Insurance / Claims Management

Deliverable

client delivery

Required skills

Leadership, strategic planning, negotiation, team mentorship, problem-solving, decision-making

Preferred skills

Experience in loss adjusting or senior claims consulting, passion for innovation

Technologies

CRM tools

Responsibilities

Lead and develop a growing claims team, Manage a portfolio of complex claims, Drive strategic improvements to enhance claim outcomes, Partner with senior leadership to shape company-wide initiatives, Advocate for the insured by negotiating with insurers, Play a key role in compliance and process improvement