Database Support Engineer - Weekend (India)
Core
Provide technical support and troubleshooting for PostgreSQL/TimescaleDB platform issues across the full stack, acting as a trusted advisor to customers.
Role type
Database Support Engineer (Customer Success)
Builds
Customer trust and platform reliability through effective issue resolution and guidance
Domain
Data Infrastructure / PostgreSQL / Cloud Platforms
Deliverable
client delivery
Required skills
PostgreSQL internals, query optimization, TimescaleDB, SQL (complex queries, PL/pgSQL), performance analysis, CLI proficiency, customer-facing technical communication
Preferred skills
AWS/Azure, Kubernetes, browser DevTools debugging, AI in databases
Technologies
PostgreSQL, TimescaleDB, AWS, Azure, Kubernetes
Responsibilities
Troubleshoot and optimize PostgreSQL/TimescaleDB performance, analyze complex query execution plans, translate technical concepts into actionable guidance for customers, investigate cross-stack issues from application to database internals, document solutions for team knowledge sharing
Seniority
Individual Contributor