Product Support Specialist (d/f/m) - German-speaking
Core
German-speaking Product Support Specialist diagnosing technical issues and answering product questions for Leapsome's German-speaking customers.
Role type
Product Support Specialist (SaaS)
Builds
Leapsome, an AI-powered people platform for HR excellence
Domain
HR Technology / SaaS
Deliverable
client delivery
Required skills
technical troubleshooting, root cause analysis, end-to-end ticket ownership, collaboration with Product/Engineering, internal documentation, running office hours, AI tool experimentation
Preferred skills
SaaS background, project management skills, conceptual work
Technologies
Zendesk, Notion, Slack, Zoom, Google Suite
Responsibilities
Support German- and English-speaking customers via email, investigate and troubleshoot complex issues, collaborate with Product and Engineering teams, contribute to internal documentation and self-service resources, run office hours, actively use and experiment with AI tools
Seniority
Individual Contributor (Entry to Mid-level)
