Senior Resolution Adviser
Hybrid
Core
Assess service and conduct complaints from consumers about lawyers, ensuring complaints are appropriately managed, resolved, or referred.
Role type
Senior Resolution Adviser (Regulatory/Compliance)
Builds
Complaint resolution outcomes for the Victorian legal profession
Domain
Legal regulation and consumer protection in Victoria, Australia
Deliverable
client delivery
Required skills
Interpretation and application of legislation and case law relating to lawyer complaints, customer service and complaint handling, negotiation, understanding of legal practice regulation
Preferred skills
Tertiary qualification in law
Responsibilities
Assess consumer complaints regarding lawyer conduct and service standards, manage complaint resolution processes, refer complex cases to other organizational parts
Seniority
Senior, hands-on IC