Senior Machine Support Specialist
Core
Diagnose and resolve complex mechanical, electrical, and hydraulic issues for agricultural and heavy equipment to ensure customer uptime.
Role type
Senior Machine Support Specialist (Technical Lead)
Builds
Practical technical solutions and product improvement inputs for John Deere equipment
Domain
Agriculture and Construction Equipment
Deliverable
physical/clinical work
Required skills
Mechanical aptitude, logical problem-solving, equipment diagnosis, technical documentation, stakeholder communication, training delivery
Preferred skills
Experience with agricultural/construction/heavy equipment, engineering background, knowledge of John Deere products
Technologies
Service Center, CCMS
Responsibilities
Lead diagnosis of complex machine issues, investigate root causes and document solutions, connect issues with engineering and manufacturing teams, act as DTAC lead for technical guidance, collect field failure data, coach dealers on technical systems, deliver technical training
Seniority
Senior, hands-on IC with leadership duties