Conseiller Clientèle Sinistres
Core
Manage the complete lifecycle of automobile insurance claims for Ayvens France, from initial declaration to final settlement, ensuring customer satisfaction and procedural compliance.
Role type
Claims Management Specialist
Builds
Resolved insurance claims and customer service interactions
Domain
Insurance / Automotive
Deliverable
client delivery
Required skills
claim lifecycle management, policy analysis, liability assessment, settlement processing, stakeholder coordination, proactive case investigation, regulatory compliance, customer communication, office software proficiency
Preferred skills
experience in insurance or assistance sector, strong listening and argumentation skills, team collaboration, service orientation
Responsibilities
Handle insured drivers via phone, mail, and email at the time of claim declaration; manage claim portfolios from opening to closure including analysis of coverage and responsibilities; instruct files proactively and settle them in coordination with auto experts, garages, and other stakeholders; contribute to managing claim processing timelines and client satisfaction.