Customer Service Manager – Community Housing
Core
Lead a frontline team delivering community-focused tenancy and support services, overseeing daily operations of a customer service centre including rent management, maintenance coordination, and administrative support.
Role type
Senior IC Customer Service Manager (Community Housing)
Builds
Sustainable tenancies and positive client outcomes for over 900 households
Domain
Social services / Community housing
Deliverable
client delivery
Required skills
Team leadership, trauma-informed practice, conflict resolution, asset/property management, operational oversight, stakeholder relationship building
Preferred skills
Qualifications or experience in housing, community services, property, or construction
Responsibilities
Oversee day-to-day operations of the service centre, guide and mentor Customer Service Officers, manage rent reviews and invoicing, coordinate contractors and maintenance enquiries, support resolution of feedback and complaints, monitor service delivery trends, collaborate with Housing, Assets and Finance teams
Seniority
Senior, hands-on IC