Job
Core
Identify and investigate potential fraud, assess account and transaction risks, and manage chargebacks and payment disputes.
Role type
Fraud Analyst
Builds
Fraud prevention and risk management practices
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
Fraud analysis, Payment operations, Chargeback management, Dispute management, Risk assessment, Investigative skills, Analytical skills, Problem-solving
Preferred skills
Knowledge of Visa/Mastercard dispute procedures
Technologies
Visa, Mastercard
Responsibilities
Monitor and assess account and transaction activity, Investigate suspected fraud, Assess risk and escalate complex matters, Manage chargebacks and payment disputes, Handle customer enquiries, Analyse fraud and chargeback trends, Contribute to improvements in fraud prevention, Collaborate with stakeholders, Ensure compliance with requirements and policies
