Manager, Business Consulting, Value Realization Services
Core
Lead large-scale consulting engagements to deliver enterprise-wide business transformation, measurable customer experience (CX) improvement, and AI-driven value realisation from NiCE solutions.
Role type
Senior IC Manager, Business Consulting (Value Realization Services)
Builds
End-to-end transformation roadmaps, delivery plans, and change strategies across people, process, and technology for CX and AI initiatives.
Domain
Customer Experience (CX), Artificial Intelligence (AI), Digital Transformation, Sovereign Cloud, Regulated Industries
Required skills
Strategic leadership, hands-on consulting delivery, CX transformation, AI and automation implementation, change management at scale, stakeholder engagement with C-suite, governance and KPI definition, global matrixed environment navigation
Preferred skills
Experience in sovereign cloud or regulated environments, public sector transformation
Technologies
AI, automation, analytics, cloud-based CX platforms
Responsibilities
Lead and manage VRS consulting teams; Own end-to-end consulting engagements across CX, AI, and digital transformation; Act as senior escalation point for complex delivery challenges; Translate strategic business objectives into actionable transformation roadmaps; Drive value realisation through definition and tracking of business outcomes and ROI; Ensure alignment across global VRS consulting practice, product, and customer priorities
Seniority
Manager, strategic leadership with hands-on delivery