Senior Patient Plus Services
Core
Senior member of the Patient Plus team providing bespoke, end-to-end support for High Net Worth individuals, Executive Health patients, and corporate clients at Cleveland Clinic London.
Role type
Senior Patient Services Coordinator (High-Net-Worth/Executive Health)
Builds
Seamless, discreet, and highly personalised healthcare experiences for VIP patients and corporate clients.
Domain
Healthcare / Private Hospital / Executive Health
Deliverable
client delivery
Required skills
High-end customer service, complex administrative support, stakeholder relationship management, appointment coordination, conflict resolution, data analysis
Preferred skills
Primary Care experience
Technologies
Outlook, Epic, Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Lead by example to deliver outstanding customer service as first point of contact; manage external stakeholder relationships; coordinate patient services including scheduling assessments and follow-ups; oversee access for executive health and corporate clients; investigate and resolve service issues and complaints; maintain and analyse programme data for performance insights.
Seniority
Senior, hands-on IC
