Order Management Team Leader
Core
Lead a high-performing team responsible for the accurate and timely processing of customer orders, acting as the key link between customers, internal teams, and the warehouse.
Role type
Senior IC Order Management Team Leader
Builds
Customer orders delivered efficiently and accurately via EDI, web portal, and email
Domain
ICT hardware, software, cloud, and IoT distribution
Required skills
Team leadership and coaching, Workload management, Performance management, End-to-end order processing, SLA adherence, Issue resolution, Process improvement, Stakeholder partnership, MS Office proficiency, ERP system proficiency
Preferred skills
Hands-on lead-by-example approach, Prioritization under pressure, Customer-focused mindset, High attention to detail, Strong sense of ownership
Responsibilities
Lead, coach and develop a team of Order Management Specialists; Manage workload, training, performance, leave approvals and employee relations; Process and oversee orders via EDI, web portal and email; Ensure calls, emails and requests are actioned within agreed SLAs; Resolve issues efficiently, escalating where required; Drive continuous improvement across order management processes; Partner closely with internal stakeholders to deliver the best customer outcomes
Seniority
Senior, hands-on IC