Claims Support and Improvement Officer
Core
Provide timely and accurate claims support for workers compensation while designing and implementing digital automation solutions to improve process efficiency.
Role type
Claims Support and Process Improvement Officer
Builds
Automated workflows and digital solutions using Microsoft 365 and Power Platform
Domain
Insurance / Workers Compensation / Corporate Services
Required skills
claims administration, process mapping, Microsoft 365, Power Automate, Power Apps, Power BI, stakeholder liaison, data literacy, risk identification
Preferred skills
workers compensation, self-insurance, insurance operations
Technologies
Microsoft 365, Power Platform, Power Automate, Power Apps, Power BI, SharePoint
Responsibilities
deliver accurate claims support and documentation, maintain claim records ensuring privacy and compliance, identify opportunities to simplify processes, design and maintain automation solutions, collaborate with internal and external stakeholders, escalate risks and quality issues
Seniority
Mid-level, hands-on operational role