Customer Engineer
Core
Implementing and supporting biopharma clients' data integrations and workflows within the Courier Health platform.
Role type
Customer Engineer (Data Integration & Support)
Builds
Data integrations, customer workflows, and support processes for the Courier Health platform.
Domain
Biopharma / Healthcare data
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SQL, relational databases, data analysis, root cause analysis, API integration setup, SSO configuration, functional acceptance testing
Preferred skills
JavaScript, healthcare data domain knowledge
Responsibilities
Partner with technical stakeholders to understand data and business logic; define data requirements and business logic for platform loading; validate data accuracy against customer systems; build customer standard operating procedures; support technical conversations on integrations and SSO; troubleshoot and analyze customer feedback; propose product improvements and assist with functional acceptance testing.
Seniority
Mid-level, hands-on IC