ECHO Analyst
Core
Entry-level analyst supporting connectivity requests, customer/carrier onboarding, and billing inquiries for basic non-complex solutions at CME hosting facilities.
Role type
Entry-level connectivity operations analyst
Builds
Basic connectivity solutions and onboarding for customers and carriers
Domain
Financial markets infrastructure / Telecom connectivity / Data center hosting
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Project management, CRM system management, tracking tools (Smartsheet), WAN/LAN/VPN/cloud connectivity knowledge, telecom carrier coordination, data entry, change control request submission, billing procedure familiarity
Preferred skills
None stated
Technologies
CRM, SharePoint, Confluence, Remedy ticketing system, Smartsheet
Responsibilities
Support connectivity requests and onboarding of customers/carriers, monitor and troubleshoot basic billing inquiries, consolidate and submit Remedy tickets for internal team engagement, perform data entry into Enterprise Data Base and tracking spreadsheets
Seniority
Entry level, beginner-level analytical skills
