Senior Recoveries Officer
Core
Manage external partners and agencies to drive performance, optimize revenue, and ensure compliant commercial operations for debt collection.
Role type
Senior IC Recoveries Officer (Vendor/Partner Management)
Builds
Optimized revenue streams and compliant debt collection processes
Domain
Financial Services / Debt Collection / Credit Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Vendor/agency performance management, Credit/DCA process knowledge, Regulatory compliance (ASIC/ACCC), Financial reporting & reconciliation, Stakeholder negotiation, Team coaching & upskilling
Preferred skills
Advanced analytical skills, Microsoft Excel proficiency, Leadership experience
Responsibilities
Engage with internal teams and external agencies for revenue optimization, Analyze processes to identify trends and drive improvements, Provide leadership support including coaching and upskilling the Recoveries Team, Manage key reporting functions including accruals and invoice validation, Act as key point of contact for escalated customer accounts, Support team KPI achievement through quality checks and performance guidance
