Trustee Support Specialist
Core
Provide specialist assistance to the Trustee by investigating and managing escalations for the Trustee's office within Link, ensuring timely resolution and reporting recurring themes to management.
Role type
Specialist Trustee Support Officer
Builds
Escalation resolution workflows and stakeholder communication channels
Domain
Superannuation / Pension Administration
Deliverable
client delivery
Required skills
Escalation management, stakeholder relationship building, analytical reporting, issue investigation, procedural compliance, coaching/mentoring, numeracy, attention to detail
Preferred skills
RG146 certification, 2+ years in superannuation or related role
Technologies
None explicitly stated
Responsibilities
Respond to and resolve escalations and enquiries from the trustee office; analyze enquiries to identify trends and report to management; manage end-to-end rectification of issues with regular feedback; provide guidance and coaching to team members; participate in risk management processes and continuous improvement initiatives.
Seniority
Mid-level, hands-on specialist with potential for team leadership