Senior Product Manager, Customer Experience & Growth
Core
Own the end-to-end experience of client-facing products to drive hotel customer adoption, usage, and measurable value.
Role type
Senior Product Manager (Customer Experience & Growth)
Builds
Hotel portal, Guest Communication platform, Revenue dashboards, Reviews and reputation management tools, Customer notifications, Onboarding experience
Domain
Travel & Hospitality Technology (B2B SaaS)
Deliverable
product features
Required skills
Product management in B2B SaaS, UX and customer-journey thinking, Product analytics, Qualitative and quantitative research, Stakeholder management, Product-led growth strategies
Preferred skills
Travel and hospitality tech expertise, LLM-powered product capabilities
Technologies
Product analytics tools, Customer interview platforms, Usability testing tools
Responsibilities
Define product vision and roadmap for customer-facing products, Analyze user behavior to improve activation and retention, Run customer interviews and usability testing, Partner with Customer Success, Sales, Marketing, Design, and Engineering, Prioritize initiatives based on customer impact and business value, Define and monitor product KPIs
Seniority
Senior, hands-on IC