Contact Centre Officer (Prioritised)
Core
Support victims of crime through the Financial Assistance Scheme (FAS) by answering calls, providing clear advice on financial assistance and entitlements, and referring people to support services.
Role type
Contact Centre Officer (Victim Support)
Builds
A major new Victorian service for Aboriginal victims of crime via the Marra Yattakunar Pathway and general FAS helpline.
Domain
Public sector / Victim support / Aboriginal community services
Deliverable
client delivery
Required skills
Knowledge of Aboriginal communities and Victorian Aboriginal culture, trauma-informed support, family violence recognition, cultural safety, empathetic communication, legal compliance
Preferred skills
Qualification or experience in community services, social work, criminology, psychology, victim services, or family violence
Technologies
Marra Yattakunar Pathway, FAS helpline systems
Responsibilities
Answer calls through the Marra Yattakunar Pathway and general FAS helpline, provide accurate information about financial assistance and support services, respond to victims with care and cultural awareness, recognize signs of family violence and provide referrals, follow legal requirements and service procedures
Seniority
Individual Contributor, full-time