Senior User Researcher
Core
Define and embed user research across a multi-user marketplace ecosystem to shape product development for drivers, fleet owners, and fuel merchants.
Role type
Senior User Researcher (IC)
Builds
Customer-centric solutions for a trucking and fuel payment marketplace
Domain
Logistics / Trucking / Fintech
Deliverable
product features
Required skills
Qualitative and quantitative research methods, data synthesis and insight generation, cross-functional collaboration, user advocacy, research tool proficiency, artifact creation (personas, journey maps)
Preferred skills
Experience in trucking, transportation, or mobility sectors
Technologies
Lookback, Optimal Workshop, UserTesting, Google Analytics, Tableau
Responsibilities
Plan and conduct user research (interviews, surveys, usability testing, field studies), synthesize findings into actionable insights, collaborate with product/design/engineering to prioritize research, create research artifacts, analyze qualitative and quantitative data, advocate for user voice in product lifecycle
Seniority
Senior, hands-on IC