Service Manager
Core
Lead the day-to-day operations of the Service Department, ensuring operational efficiency, customer satisfaction, and team performance for a global equipment dealer.
Role type
Service Manager
Builds
Service department operations and customer support for agricultural/construction equipment
Domain
Agriculture/Construction Equipment Retail & Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
mechanical knowledge, operations management, people leadership, team scheduling, budget creation, warranty claim processing, work order review, equipment maintenance oversight
Preferred skills
customer service focus, time management, recruiting and staffing experience
Technologies
none stated
Responsibilities
Develop and monitor service department processes; create annual goals and budget; schedule and assign jobs to employees; review work orders for accuracy; manage recruiting and employee development; ensure tools and vehicles are in good working order
Seniority
Manager, hands-on leadership